Need help with your ticket?
or maybe you want to report a problem?
Our Customer Service and Business Support departments are at your disposal. Choose a topic of conversation and let's get started.
Solutions
for your business
Optimize your fleet's parking and employee business travel costs. Our B2B team will prepare an offer tailored to the scale of your company – from small businesses to large corporations.
Contact us by phone
+48 22 403 8020
Mon-Fri: 08:00 – 18:00
Contact us
Let's grow together
We're looking for partners with whom we can develop innovative solutions in the field of mobile payments and municipal services. If you'd like to integrate your services with our platform or discuss joint projects, please contact us.
Contact us
Joint campaigns and promotion
Do you have an idea for a creative promotional campaign or want to reach millions of SkyCash users with your offer? Our marketing department will help you plan effective activities within the app and across social media channels.
Contact us
Press Office and PR
We provide reliable information, expert commentary, and graphic materials on the fintech and mobility industries in Poland. We invite journalists and editorial offices to contact us directly.
Contact us
You will find us
in the heart of Warsaw
Although we operate digitally throughout Poland, our office is located in the modern heart of the capital. We invite you to contact our operational and administrative departments.
Address
SkyCash Poland S.A.
Prosta Street 68
00-838 Warsaw
Company registration details
Tax Identification Number: 951-225-45-7
REGON: 1414451009
KRS: 0000310261
You need help?
Start here
How can I contact you about a blocked account as soon as possible?
In urgent matters relating to security or blocked access to funds, please contact Customer Service by phone at +48 22 403 80 20. Our consultants will verify your identity and help you restore access to the application.
How do I make a ticket or parking complaint?
You can submit a complaint via email or contact Customer Service. To expedite resolution, please have the transaction number, date, and a brief description of the issue ready. Our Customer Service is open Monday through Friday, 08:00 a.m. to 18:00 p.m. You can contact us by email – bok@skycash.com or by phone +48 22 403 80 20 / +48 22 403 80 40.
Is Skycash Customer Service open on weekends?
Our Customer Service Office is open Monday through Friday from 08:00 a.m. to 18:00 p.m. You can contact us by email – bok@skycash.com or by phone +48 22 403 80 20 / +48 22 403 80 40.
I'm an entrepreneur and I want to collaborate. Who should I contact?
For business cooperation, you can contact our team via email – wspolpraca@skycash.com.
Which department should I write to regarding an error in the application?
It is best to report technical problems and application errors to the Customer Service Office by phone +48 22 403 80 20 / +48 22 403 80 40 or by e-mail bok@skycash.comIn your report, please include your phone model, system version, and a description of the problem.
Is there a fee for the hotline?
Calls to the Skycash hotline are billed according to your telephone provider's rates. Skycash does not charge additional fees for this call.
What information should you prepare before talking to a consultant?
To resolve your issue faster, please have your account phone number, transaction number or vehicle registration number, and the date and description of the issue ready.
Can I send an inquiry via social media?
Yes. You can also contact us through our social media profiles. For matters requiring data verification, the consultant may request continued contact by email or phone.