Solving
problems.
The app freezes or won't launch. What should I do?
The freezing issue shouldn't occur in the new Skycash Parking app. If you still have the old app installed (mobiParking or the parking tile in the green SkyCash app), that might be the one causing the freezing issue. Download the Skycash Parking update from the store and use the new app.
If you still encounter problems with launching Skycash Parking, please check the following:
1
Close the application and restart it. In most cases this solves the problem.
2
Phone memory – Check if you have enough free space available. Full device memory often causes app performance issues.
3
Operating system version – Skycash Parking requires iOS 15 or later and Android 7.0 or later. Older versions may not function properly.
4
Cache (Androids): Settings → Internal Storage → Other Apps → Skycash Parking → Clear Cache
5
Reinstall – Uninstall the app and download it again. Your account and funds are stored on our servers, so they won't be lost.
If the problem persists, please contact Customer Service.
I am not receiving notifications when parking ends.
How do I fix this?
The most important notifications to focus on are:
- notification of the approaching end of the parking session,
- notification of end of session.
Please note that not all notifications from the old app have been transferred to the Skycash Parking app.
To receive them, consents must be active at two levels:
1
System level (Android): Settings → Apps & notifications → Skycash Parking → Notifications (enable) → Permissions → Physical activity → Allow → Location → Always allow.
2
Application level: Skycash Parking → Settings → App Settings → Permissions (enable all).
If both settings are enabled and you still don't receive notifications, please contact us.
I started parking, but the session didn't start
or it ended on its own. What should I do?
The most common cause of such situations is a timeout – a brief interruption in communication between the application and the server. The payment arrives, but confirmation is not returned due to poor network coverage or temporary system overload.
This is a technical issue, and your funds don't disappear. They may just take a moment to return to your account.
What you can do right now:
1
Refresh the app's home screen or close and restart the app.
2
If your parking session is still not active, take a screenshot of the app and a screenshot of your payment confirmation (from your bank, Apple Pay, or Google Pay).
3
Please contact Customer Service and attach screenshots.
We activate parking manually, and if you received a ticket due to a problem, we will help you
in the appeal process. You are not alone in this.