Your balance,
data and vehicles.
I don't see my funds in the new app. What should I do?
Your funds don't disappear. In the vast majority of cases, the solution lies in one of the following situations:
1
You created a new account instead of using an existing one. Log out and log in with your mobiParking phone number.
2
You have a business account linked to your private one and are switched to a business profile. In this case, you are parking at the company's expense, and your private funds are only visible after switching to a private profile.
3
The application may have crashed – close it and restart it or log out of your account and log in again.
4
A technical error occurred while transferring funds. Contact Customer Service – we will check your account balance and transfer the funds.
What about my vehicles in the new app?
Vehicles are automatically transferred along with the rest of the account information. In most cases, this is exactly what happens.
However, there are situations where license plates are not transferred correctly, and in such cases, it is necessary to add the vehicles again. This is done in the Settings → Vehicles → Add vehicle
We're working to minimize these instances. If you notice a vehicle missing and need assistance re-adding it, please contact Customer Service.